Returns & Refunds

90-Day Money-Back Guarantee

We offer a 90-day money-back guarantee on our Steam Gel Polish Remover, available to customers in every country we ship to.

If you are not satisfied for any reason, contact us within 90 calendar days after receiving your product to request a return for a full refund. No explanation is required.

This guarantee includes opened and used devices, as well as items purchased on sale or with a discount. The original packaging is not required, and normal signs of use will not reduce your refund.

How to Request a Return

Email elitejerseyau@gmail.com with your order number or other reasonable proof of purchase.

We will respond within 2 business days and provide a prepaid return shipping label or another no-cost return arrangement, together with instructions and the designated return address.

Please contact us before sending your item. Do not send it to the manufacturer.

Send your return within 30 calendar days after receiving our return label and instructions. Your return remains eligible if you requested it within 90 days after delivery, even if we receive it later. Delays caused by us will not affect your eligibility.

Product Condition

You may try the device before deciding whether to keep it. It does not need to be unused, unopened, or in its original packaging.

Please return the device and its included accessories. If an accessory is missing or damaged, contact us so we can assist; this alone will not result in a deduction from your refund.

The returned device must be the product purchased from our store. We may verify the purchase and product identity, but you do not need to justify your dissatisfaction.

Before packing, unplug the device, allow it to cool, and ensure it is empty and dry. Do not include acetone, nail polish remover, or other liquids. Use a sturdy box and protective packaging.

If the device appears unsafe to ship, contact us for instructions.

Free Worldwide Return Shipping

We pay return shipping costs from the original delivery country when you use the label or return service we arrange.

If an international return is required, we cover the necessary return shipping and associated return customs charges. These costs will not be deducted from your refund.

If we cannot arrange a suitable no-cost return, we will issue the refund without requiring the product back.

Keep proof of carrier acceptance. When you use our arranged return service, we take responsibility for loss or damage during return transit after the carrier accepts the package.

Refund Amount

We refund 100% of the amount actually paid for the returned product, including applicable taxes collected by us. Discounts are taken into account when calculating the amount paid.

If you return your entire order, we also refund the original shipping charges paid to us. For partial returns, we refund shipping charges attributable solely to the returned items. Shared shipping charges are refunded when all items covered by those charges are returned.

We do not deduct restocking, handling, inspection, or refund-processing fees. You will not be required to accept store credit instead of a refund.

Fees or import charges paid directly to a bank, customs authority, or another third party are not included in this voluntary guarantee unless applicable law requires us to reimburse them.

Refund Processing

We will issue your refund within 7 business days after receiving your return. Any verification will take place within that period.

If we confirm that you do not need to return the product, we will issue your refund within 7 business days of that confirmation.

Refunds are issued to the original payment method in the original transaction currency. If that method cannot receive the refund, we will arrange an appropriate alternative with you without charging a fee.

We will email you when the refund is issued. Your bank or payment provider may require additional processing time. If the refund has not appeared within 10 business days after our confirmation, contact elitejerseyau@gmail.com so we can help trace it.

Any earlier refund deadline required by applicable law takes priority.

Business days mean Monday through Friday, excluding public holidays in Victoria, Australia. This definition does not alter statutory deadlines.

Damaged, Defective, Incorrect, or Missing Orders

Contact elitejerseyau@gmail.com if your order is damaged, defective, incorrect, incomplete, or has not arrived.

We may request information or photographs to understand the issue. However, you do not need to prove a defect to use our 90-day satisfaction guarantee.

Stop using any device that appears unsafe and contact us for assistance.

The 90-day guarantee does not limit separate legal rights concerning faulty, unsafe, misdescribed, or undelivered goods. Those rights may continue beyond 90 days.

Exchanges

If you prefer a replacement, contact us and we will help arrange it. A replacement is optional and will not be required instead of a refund you are entitled to receive.

Gifts

If you received the product as a gift, contact us with the order information or other reasonable proof of purchase.

Refunds are normally issued to the purchaser’s original payment method. Gift credit may be provided by agreement, but it will not be imposed instead of an eligible refund.

European Union and United Kingdom Cancellation Rights

Where applicable European Union or United Kingdom distance-selling laws provide a right to cancel, you may exercise that right without giving a reason, generally within 14 calendar days after receiving the goods. Any statutory extension remains available.

You may notify us by email or another legally permitted method. A clear statement that you wish to cancel is sufficient; you do not need to wait for our approval.

For an applicable EU withdrawal, we will refund you without undue delay and within 14 calendar days after your cancellation notice. Where legally permitted, we may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first. This withholding does not apply where we have offered to collect the goods.

For an applicable UK cancellation, we will refund you within the statutory deadline, generally no later than 14 calendar days after receiving the returned goods or evidence of return shipment, whichever occurs first.

Our free return shipping, voluntary 30-day return dispatch allowance, and more generous 90-day satisfaction guarantee remain available.

You may use this cancellation wording, but it is not compulsory:

“I wish to cancel my purchase.
Order number:
Product:
Date ordered:
Date received:
Customer name:
Customer address:
Date:”

Your Consumer Rights

This voluntary guarantee is additional to any rights and remedies provided by applicable consumer law, including Australian Consumer Law where it applies and mandatory protections in your country.

Nothing in this policy excludes or restricts legal rights to cancellation, repair, replacement, refund, or compensation. Our Australian business location does not remove mandatory protections that apply to your purchase.

Where applicable law provides greater protection or an earlier refund deadline, that law takes priority.

We will honor any more favorable return promise that applied when you placed your order. Later policy changes will not reduce your existing rights.

Contact

Mixenia
Email: elitejerseyau@gmail.com

Contact address:
29–31 Little Leveson
Melbourne, VIC 3051
Australia

Please contact us for your prepaid return arrangements and confirmation of the designated return address before sending any product.